FAQs

Q. 1 How many credit points do I have?

To check your credits balance, click on your image at the top-right of the site, then select Dashboard from the dropdown menu.

 

 

Then go to Revenue generated option as shown in the picture

Q. 2 How do I change my password?

You can change your password by using the following steps:

 

1.  Clicking on your picture at the top-right of the site.

2.  Then click the Dashboard link.

 

 

 

3.  Through Dashboard, click My profile

 

4.  You'll need to first type in your Current password.

-  Then, enter your new password into the New password box.

-  Then, You will be asked to re-enter it the Confirm new password box.

-  Then, click the Change password button at the bottom of the page, and your new password is set and saved.

 

 

Q. 3 I forgot my login password! Can I get a new one?

Yes, just follow a few simple steps.

 

1.  Go to tuDESIGNstore/login 

2.  Click Forgot password

 

 

3.  You'll be taken to the Reset password page (as shown below). Here you can request a reset password link.

-  Simply enter the email address and a phone number that is associated with your account

-  Then click Send email/ code

 

 

4.  You’ll receive an automated email with a reset password link or a code by way of text message from tuDESIGNstore. Click on the link, and you’ll go back to the tuDESIGNstore site, where you’ll be able to create a new password. There is an option to enter the code which will help you to reset the old password.

 

Q. 4 How do I change my email address?

Write to us on support@tudesignstore.com

and we will help you

Q. 5 How can I change my user name?

You can change your display name by editing your public profile. Here are the instructions for how to do this:

 

1.  Click your profile image in the upper right part of the screen (as shown below) 

 

2.  Then select the Dashboard option within the dropdown menu

 

 

 

3. Click My profile and you'll be able to change your user name right on the page. 

 

 

Q. 6 How do I change my email notifications?

You can change your e-mail notifications by following these simple steps:

 

Click on your image in the very top right-hand corner of the screen. 

 

SHOW SCREENSHOT

 

2.  Then, click on Account Settings

 

SHOW SCREENSHOT

 

3.  On your Account settings screen, click on the Notifications tab. On this tab, you can control the frequency and occasions in which we email you about your contest.

 

SHOW SCREENSHOT

 

Q. 7 My account has been hacked. What do I do?

You will need to contact us immediately at support@tudesignstore.com and give us as many details as you can about your account. We believe in the safety and security of our users and so if your account is hacked we must address it on ‘PROIRITY’.

Q. 8 How do I delete my account?

We can’t force you to be a part of our community, but it will be sad to let you go.  If you wish to delete your account, just email support@tudesignstore.com. Deleting an account is permanent.

 

If you’re not ready or sure of your decision you could freeze your account, you can choose to withdraw your designs and unsubscribe from any notifications on the Settings page in your account.

 

SHOW SCREENSHOT

Q. 9 How do I sign up for an account?

Whether you are a designer or a contest holder, head over to the Homepage. You will see a Login/Sign-in on the top right corner. Follow the prompts. 

 

The whole process takes less than a minute!

Q. 10 Guidelines and policies at tuDESIGNstore

These are the official policies and guidelines for the tuDESIGNstore community:

Q. 1 How do I submit my designs?

Select the Submit Design button on the design brief page / your dashboard.

Import/insert your design into it and upload the files for the customer view on the Design Submission Template. You may use the cropping tool or rotation tool around your image until you’re satisfied with its aesthetic placement. The “Thumbnail preview” box in the right column helps you see what how the design will look like on the contest page.  

 

The same template can be used for all design projects, creative contests, bids and portfolio submissions. 

Submitting your design

 

Your submitted entries adhere to the following standards:

 

  • File formats: PNG, GIF or JPG, MP3, MP4, SWG
  • Color mode: RGB

 

Note: The above requirements are for design option submissions and approvals. Once your design is selected, you’ll still need to deliver final files with the correct color mode, file formats and dimensions.

 

 

Q. 2 How do I use a design brief?

The design brief is a document that specifies exactly what a customer wants, and the envisions for the design contest they've posted. 

 

The design brief is your tool to start a successful design because it can be your guide to creating a design the customer loves.

 

 

If there is any confusion ahead of starting your design, feel free to ask the customer questions on chat before you start work on your design.

Q. 3 How do I find a design project that suits me?

There are several design projects open at any given time.

 

Start by clicking the Browse Public Contests tab on the menu bar of your dashboard.

 

You’ll see a list of design projects, creative contests (private and hidden) and bids. 

 

To find design projects of a certain type (e.g. logos, websites, packaging, etc.) you can also use the Category button at the top to access a range and also search the results by using keywords, contest end dates, minimum prizes, and more. 

 

Once you find a design project or a creative contest that interests you, click on its title to see the full details. Also, make sure to read the brief. Then consider if you have any questions for the customer before entering your design for it. 

 

Q. 4 What is a guaranteed creative design contest?

A guaranteed creative contest is one where the holder has selected to guarantee the prize to the participating designers. He thereby has forfeited any refund. 

 

All creative contests on tuDESIGNstore are guaranteed.  

Q. 5 What is designer identity verification?

tuDESIGNstore is a professional marketplace and it's important for us to confirm the identities of our users in order to maintain a trusted environment for conducting business.

 

In order to participate in any design project or creative contest or while requesting a payout, you will need to verify your identity.  

 

Your tuDESIGNstore account will remain on hold until you're able to provide legitimate, verifiable information about your identity. Verification only takes a few minutes and helps to secure your account and payments.  

Q. 6 What are Blind and Private creative contests?

While Blind creative contests protect designers; Private creative contests protect the privacy of customers.


When browsing creative contests, you can also check if a contest is blind or private.

 

A blind creative contest is indicated by a crossed-out eye icon on the contest listing.

 

If a creative contest is blind, no one except the customer is able to see the entries in it. Designers will be able to see only their own designs and people browsing the site won’t see any of the designs at all. Designers can express their creativity more freely, and without worrying about protecting their original concepts. All website design contests are blind by default, and other contests are made blind at customer’s request. 

 

Once a contest has been made blind, it will remain blind for the duration of the contest. As soon as the contest ends, all entries will become visible to everyone using the site.

 

A private contest is indicated by a padlock icon next to the prize amount at the top right of the contest page. Customers can upgrade their contest to be private if they do not want competitors or others knowing what they’re working on.

 

Private creative contests:

  • are protected by a non-disclosure agreement (or NDA) that you must agree on, to view the creative contest details
  • can’t be indexed by search engines, social media sites or blogs

 

Designs you submit to a private creative contest can’t be uploaded to your portfolio since it is under NDA (Non Disclosure Agreement).

Q. 7 How is the prize money distributed for a Creative Contest? 

With every creative contest, in addition to the winner’s prize, there’s a finalist prize pool of 5 designers who are selected for the Final round.

 

The finalist pool gets 15% of the total prize money. So, for example, if the total prize amount is $1,000, then all the five finalists would get $30 each. And, the Winner would get $850 plus $30. 

Q. 8 What is a ‘By-Invitation’ design project / creative contest?

By-Invitation design project and creative contests are those in which selected designers are invited by the customer to submit design entries. If you’re invited, you’ll receive a message containing a link to view the design project / creative contest.

 

Since the participating designers are few, you’ll have a better chance of winning.

Q. 9 What is a locked design project / creative contest?

When a design project / creative contest is locked, all of the design entries are hidden. A message from tuDESIGNstore will be displayed in place of any comments. All the design entries and comments still exist —they’ve just been hidden while we contact the contest holder. The designs won’t be displayed again until tuDESIGNstore unlocks the design project/creative contest. If the design project / creative contest gets locked a second time, prize money will be equally distributed between the finalists.

 

A design project /creative contest will lock automatically if: 

  • the customer hasn’t declared a winner within one or two weeks after the end of their creative contest
  • the customer hasn't selected any designers as finalists after the Qualifying Round
  • it violates our customer and or community guidelines
  • there is some other issue with the design project/creative contest

Q. 10 How do I pick a secure password?

Your password should be at least 8 characters long and contain uppercase and lowercase letters, numbers, and punctuation.

 

Choosing a secure password is very, very important. If your account is compromised, a malicious user could pay out your hard-earned winnings to their own account or award your contest’s prize money to whoever they like. The following are our hints for picking a secure password:

 

Choose a Secure and Hack-Proof, Strong Email Password

 

To create an email password that is hard to crack:

  • Select a sentence you can remember easily.

This could be a summary of a significant event, a description of your favorite place or the first difficult sentence you learned in a new language.

  • Combine word segments to form a new string.
    • Make sure the string is at least 8 characters long. Strive for 10 or more characters, though. Your password's length is probably the prime ingredient for security.
    • Combine word endings, beginnings, and other parts similar to how new words are formed out of two existing words. Make sure the resulting string is easy to remember and has nice ring and rhythm.
    • Do not use too mechanical a process — like using every word's first character, for example.

 

  • Capitalize two or more characters where it makes sense.
    • Pick the "words" that convey your sentence's core message, for example.
    • Do not just capitalize the first or last character.
    • Some email systems may not regard case in passwords. I'd still use the mixed-case password in these cases, except when the email service does require an all-lower-case password.

 

  • Introduce two or more numbers, dots, ampersands or other special characters.
    • Look for places where punctuation makes sense in your string, preferably somewhere in the middle.
    • Of course, do turn numbers (in your original phrase) into digits. You can also replace "for" with "4” and look for other expressions that lend themselves to being turned into numbers easily.

 

  • Include a character or two derived from the email system for which the password is used.
    • Make sure you can easily reproduce the characters you come up with.
    • This creates a unique password for each email service.

 

Secure Email Password Example

1. Make up a sentence you can easily remember. Some examples:

  • I have two kids: Jack and Jill.
  • I like to eat Dave & Andy's ice cream.
  • No, the capital of Wisconsin isn't Cheeseopolis!

 

2. Now take the first letter of every word in the sentence and include the punctuation. You can throw in extra punctuation or turn numbers into digits for variety. The above sentences would become:

  • Ih2k:JaJ.
  • IlteD&A'ic.
  • N,tcoWi'C!

 

As you can see, the passwords generated by this method can be fairly secure but are easy to remember if the sentence you pick is one that is easy for you to remember. In cases where an application allows long passwords, you could possibly use the entire phrase as your "password".

 

Can I write my password down?

You should avoid writing down your password or giving it to others. You should especially avoid writing it down and leaving it in a non-secured place such as on a post-it on your monitor or a piece of paper in your desk. If you absolutely must write something down, we suggest doing the following:

  • Don't write down the entire password, but rather a hint that would allow you (but nobody else) to reconstruct it.
  • Keep whatever is written down in your wallet or other place that only you have access to and where you would immediately notice if it was missing or someone else gained access to it.

 

Beware Social Engineering

 

No matter how clever and strong your password, the hacker is in if you give it away.

  • Do not send passwords by email.
  • Only enter passwords on websites, and only if
    • you have opened by typing the address or selecting from your bookmarks,
    • the site is using a secure HTTPS connection and
    • you have verified the site's identity using its certificate.

Q. 11 How do I upload an avatar image?

It’s easy to update your avatar, the image associated with your tuDESIGNstore profile. You can do this by following the instructions and screenshots below: 

 

1. Click on your current user image/avatar at the top-right of the site.
2. Click the Dashboard link in the dropdown menu that appears.

 

 

Go to My profile 

3.  Hover over your profile picture in the top left and click the camera icon

 

 

4.  This will help you edit or choose a file to upload. Simply, select a file from your computer, then click Submit to upload your new avatar.

Q. 12 When and how do I report a non-conformity?

You should report any non-conformity to user guidelines that you see on tuDESIGNstore. This way, you can help keep tuDESIGNstore and a great community for both designers and clients…..By mailing at support@tudesignstore.com or filling in the feedback form

 

 

  • Please note that we will keep your name confidential and not disclose it when we investigate.

Q. 13 Can I have more than one account?

No, we strictly do not allow multiple accounts by one user. It is against our terms of use. It not only dilutes your reputation and confuses other users, it’s also very confusing for our support team.

 

We routinely detect and ban multiple accounts.

Q. 14 A design project / creative contest I’ve participated in has gone missing, where can I find it?

If a design project / creative contest you entered in is no longer showing up under "Your Work" check to see if you can locate it under "locked" or "finished".

Q. 15 My account was suspended. Can I open a new one?

No. Designers you can only have one account, ever.

If your account is suspended or banned, it is because you violated our rules and have lost your privilege to participate in our community.

Q. 16 What does the customer expect when I win a Logo & Website design project / creative contest?

Your customer expects an original logo, as well as a customized website template. Your role is to prepare the website, so it matches the customer's new logo as well as the look and feel of their company.

Q. 17 Can I submit animations or mockups of my designs to creative contests?

Yes, you can. This will help a customer visualize the functionality of a design. For example, you can show a customer the many ways their logo can be used by putting it on a business card and other branding material. However, designers can not submit fully-designed mockups. For example, you cannot submit fully-designed business cards or stationery in a logo-only contest.

 

As per our Code of Conduct, the designers cannot submit additional designs that go beyond the scope of a brief or category. When you submit additional designs, it implies you will be providing free work as a part of contest package and is unfair to the other participants. If a designer attempts to provide a customer with extra work, their account is at risk of being suspended and/or put on hold.

 

In addition to fully-designed mock-ups, tuDESIGNstore does not support animated GIFs in creative contests except for in the following places:

- Banner ad contests
- Portfolios

 

We’ve seen some amazing mockups and animation and believe all of you should be fairly compensated for your work. 

 

There are 6 essential elements to a brand style guide. We have provided templates to create your customers brand style guide, but it is also important to remember to discuss with your client their unique needs as they may have different requirements or desires than what we have listed below. 

 

How it works

1.  Designers will see a pop-up message at the start of the final round, asking to opt in to deliver brand guide should the client choose to.

2.  At the end of a logo contest, the client will see a pop-up message offering the extra brand guide deliverable:

You may take the help of a suitable tuDESIGNstore Brand Guidelines template for the purpose.

Q. 18 Does tuDESIGNstore provide me with a guideline to help me showcase my work to the customer?

To help you get started, we supply the brand guide template in Illustrator, Photoshop, Sketch, PDF and InDesign formats (available here). Furthermore, we'll be asking the client to provide:

  • A short paragraph about their organization
  • Their organization’s website, phone number & email address
  • Any existing fonts that already represent their brand (optional)
  • Any existing colors that already represent the brand (optional)
  • Anything else the client would like included in their Brand Guide (optional)

 

What’s the restriction with the brand guide template?

The brand guide template is there as a guideline. You are invited to customize it and add or remove sections of the template depending on what the client provides you with.

 

What if my customer doesn’t have the required information?

You can always adapt the template based on what your customer has provided. We strongly recommend you talk (chat) with your customer first to figure out what they already have and what to include in their brand guide.

 

How long will it take to create a brand guide using the template?

While everyone works at a different pace, once you are comfortable with the template, it should only take you a couple of hours to complete.

Q. 19 Designer Code of Conduct

1. Respect the tuDESIGNstore community

TuDESIGNstore is a large, global community that brings together a lot of different people. There are bound to be differences and disagreements, whatever be the cause the but most important thing is to treat each other with respect.

 

To help guide your participation in the tuDESIGNstore community, we have assembled a simple code of conduct. Failure to respect the community and comply with this e code will result in disciplinary action such as account suspension or termination.

 

2. Respect all community members

Negative, aggressive or offensive behavior in public or in private directed towards clients or other designers will not be tolerated. If you need to report a community member for inappropriate behavior or breaking the Designer Code of Conduct please do so by contacting support.

 

3. Be Original

Copying designs in total or in part from other sources within or outside of the tuDESIGNstore community will not be tolerated. Stock images need to be declared so that the customer, can purchase the proper licensing to use the stock image if your design is selected as the winner. Do not use any Stock imagery in Logo or Illustration contests. Please see our Concept Originality Policy and our Stock Image and Clip Art Policy for more information.

 

4. Be honest and compete fairly

Do not misrepresent yourself or others in public or in private. Never attempt to influence the client by criticizing other designers or their work, complaining to the client regarding their decisions, offering to do free and additional work outside the scope of a contest, or by propositioning the client to cancel their contest and work directly with you instead.

 

I will not:

  • submit designs that I copied in total or in part from someone/somewhere else
  • publicly or privately criticize or attack designers, clients or tuDESIGNstore staff
  • open multiple accounts
  • engage in fraud.

 

I will:

  • respect the community and the code of conduct
  • submit only original work
  • use the proper channels to report inappropriate behavior.

 

Guidelines updated June 2018.

Q. 20 Do I have to provide this service?

Just like the other extra deliverables post-logo contest, you will be able to opt in or out of providing the brand guide before the handover.

Q. 21 What’s the restriction with the brand guide template?

The brand guide template is there as a guideline. You are invited to customize it and add or remove sections of the template depending on what the client provides you with.

tuDESIGNstore BrandGuide-Template.pdf 

 tuDESIGNstore BrandGuide-Template.ai 

 

Q. 22 Do I need to give you my real name and address?

Yes. tuDESIGNstore is a professional marketplace. It’s important for us to confirm your identity, for your own the safety and security as well as that of the other users of the site, to maintain a trusted environment for conducting business.

 

We also need your real personal details, so we can pay you quickly and securely.

 

However, you may choose any username you like on your Portfolio.

Q. 23 Can the customer ask for revisions after the creative contest has ended?

No, he cannot. The customer will need to talk to customer support at tuDESIGNstore to consider this request.

Q. 24 What if my customer doesn’t have the required information?

You can always adapt the template based on what your customer has provided. We strongly recommend you talk (chat) with your customer first to figure out what they already have and what to include in their brand guide.

Q. 25 What is a logo design contest with extra design deliverables (Add ons)?

We know that many customers come to tuDESIGNstore for more than just a logo design. That’s why we’ve started offering extra design deliverables at the end of contests in certain categories.

 

Currently, at the end of logo design contests, we are giving customers the option to purchase a brand guide, business card designs, Facebook covers, letterhead & envelopes and more but this is just the beginning. We plan to introduce more design deliverables as time goes by.

Q. 26 How long will it take to create a brand guide using the template?

While everyone works at a different pace, once you are comfortable with the template, it should only take you a couple of hours to complete.

Q. 27 What design files should I deliver to my clients?

For all Logo & identity designs, you’ll need to submit the following file formats:

  • The original, editable file (i.e. AI)
  • A vector EPS file in digital (RGB) format
  • A vector EPS file in print (CMYK) format
  • A web preview file (PNG, JPEG, PDF)
  • An html file for websites and apps
  • An AE, FLA, PR files for animation

 

Q. 28 Why is my creative contest participation being limited?

New designers are limited by default until we assess their quality. Entry Level designers have been reviewed based on our quality standards. If the creative contest is a ‘By Invitation’ only, the customer has chosen certain designers of his choice your entry may be restricted.

Q. 29 Do I have to provide this service?

Just like the other extra deliverables post-logo contest, you will be able to opt in or out of providing the brand guide before handover.

Brand Guide Templates can be found below, and also in the resources center.

 

  •  tuDESIGNstore BrandGuide-Template.psd.zip (10 MB)

  • tuDESIGNstore BrandGuide-Template - v2.sketch (9 MB)

  •  tuDESIGNstore BrandGuide-Template-CS6.ai (20 MB)

  •  tuDESIGNstore BrandGuide-Template-CC.ai (20 MB)

  •  tuDESIGNstore BrandGuide-Template.idml (10 MB)

  •  tuDESIGNstore BrandGuide-Template.indd (20 MB)

  •  tuDESIGNstore BrandGuide-Template.pdf (9 MB)

 

Q. 30 Can I submit the same design to multiple creative contests?

No. If the same design wins two creative contests, this can create legal problems regarding copyrights. To prevent cases like this, we do not allow designers to submit the same design in multiple contests.
 

If you would like to reuse a non-winning design in another creative contest, you are required to withdraw it from the existing creative contest prior to submitting to the new contest. If you’re not able to withdraw it for any reason, please contact customer support so we can withdraw it on your behalf.

Q. 31 How do I contact the customer?

All communication with the customer will be via chat on tuDESIGNstore if you’re a part of the design project/creative contest.

Q. 32 What does design handover mean?

Once a customer has declared a winner in their contest, the design handover process begins.

 

Upload the design files:

Upload the finished design files for the customer. Your finished design files should be in the requested file format. These are vector layered files such as PSD, AI, EPS. Click ‘Add files’ and select the files you’d like to upload.  Alternatively, you can drag and drop the files directly to where it says, ‘Drop files here to upload’.

 

Sign the Design Transfer Agreement

 

Next, you’ll need to sign the Design Transfer Agreement. After you check the box, a drop-down menu will appear where you can edit the information in the Design Transfer Agreement. Please ensure that your name and address is correct. If you are signing the agreement on behalf of your company, you should enter the company’s name in the Full Name field.

 

Show screen shot

 

Send files for review

  • Once you’ve made sure that the information is correct, click ‘SEND FILES FOR REVIEW’ to send the finished designs to the customer.

  • The customer will then review these design files and can also request small changes if needed. 

  • Once the customer is happy with the final designs they will approve the payment and the prize is awarded to you.

 

If your design uses any stock images, the customer should purchase them so that the stock is in their name.

Q. 33 Why am I not getting feedback on my designs?

Our customer support team encourages customers to provide feedback on all the designs submitted to their contests. But we can’t control feedback.

 

If you’re not getting feedback, you can reconsider your option of continuing with that creative contest or put your efforts into one with a more responsive customer.

Q. 34 Why did my design get a low star rating?

Star ratings show how much the customer likes or dislikes a design. These ratings are subjective. A star rating doesn’t reflect your design skill, it just indicates the personal preferences of the customer.

 

A low rating means that the design isn’t quite what the customer was looking for.

 

This can help you to understand what they’re after, and hopefully improve the rating on your next design.

Q. 35 Why was my design declined in a creative contest?

Customers can’t possibly leave feedback for every designer who enters their creative contests. So, we advise them to decline the designs they’re not interested in, and rate and comment on the designs they are interested in. Having a design declined isn’t always a reflection of your design’s quality, even exceptional designs can be declined if they’re not what the customer is looking for.

Q. 36 Why was I eliminated from a creative contest?

Just as customers can decline individual designs, they can also eliminate designers from a creative contest if they find them not suitable to give the required output. This removes that person from the creative contest altogether. If you’re eliminated, you won’t be able to submit new designs to the creative contest.

 

But there are always more creative contests to enter at tuDESIGNstore.

Q. 37 What if the customer asks for my design files before the contest has ended?

You should not give any files to the customer until you’ve been declared the creative contest’s winner and are at the Design Handover stage.

Q. 38 Where do I find the Non-Disclosure Agreements I've signed?

To access any NDA’s that you’ve agreed to, log in to tuDESIGNstore.com, and click on My Account in the header. Then, choose NDAs from the menu that displays on the left-hand side of the page. 

(Add screenshot)

You’ll see a list of all the design projects and creative contests for which you’ve signed an NDA. Simply click a creative contest’s View NDA link to see the NDA you signed before you accessed that contest.

Q. 39 How do I get my payments?

After the Design Handover stage is completed for every winning entry of yours, the customer will send tuDESIGNstore the acceptance acknowledgement. As soon as this is done we will transfer the credit to your account. 

Q. 40 Why is the customer taking so long to declare a winner?

Once a creative contest has ended, the customer has 14 days to choose a winner.

 

Sometimes, customers can have trouble choosing the winner. They may also need to present designs to their clients or other stakeholders for review. In such cases, they may ask us to extend the time limit beyond 14 days in which case you will be notified in your tuDESIGNstore account. 

Q. 41 Why should I report a customer? How do I do it?

You should report any customer who you see breaking the tuDESIGNstore user guidelines. This way, you can help keep tuDESIGNstore a great community for both designers as well as customers.

 

 These are the main problems we’d like you to report to us:

  • Inappropriate content: If an inappropriate contest is posted, please let us know as soon as possible. We have a list of what we consider “inappropriate”.  In a nutshell, if you think anyone would find the design project/creative contest offensive, please report it.
  • Wrong category: Sometimes customers need a little help knowing where their design project/creative contest fits. Please let us know when a customer has entered the contest in a wrong category and we’ll fix it.
  • Multiple design tasks in a design project/ creative contest: We do not permit more than one design task in a design project/ creative contest, even if some designers are more than willing. Report these design projects/ creative contests and we’ll work with the customer to create a fair and reasonable design project/ creative contest 
  • If you see any design project/ creative contests asking for services we don’t provide (such as a web design contest asking for development work), please report them — even if some designers are willing to provide the extra service.
  • Suspicious activity: If anything about a design project/ creative contest strikes you as a little odd, let us know. It may be something in the brief, a comment on the contest, or maybe there’s something not right about the selected winner. However small or immaterial it may seem to you we will investigate it.  

 

Remember, these issues would be handled privately by tuDESIGNstore team. Please don’t post public comments about this, as that will only lead to a damaged reputation and a refunded creative contest.

 

To report a design project / creative contest, simply click on designated page the contest page and we will handle the rest.

Q. 42 When do I sign the Copyright Transfer Agreement?

The first step in the design project/creative contest Handover stage is uploading the final design files and signing the Design Transfer Agreement.



The customer will be notified that files have been uploaded to him. After downloading and checking the final design files the customer will send tuDESIGNstore the acceptance acknowledgement of the Design Transfer. As soon as this is done tuDESIGNstore will transfer the credit to your account.

 

Q. 43 Why do I see an IO error when I upload my designs to a handover?

You could see an IO error for several different reasons.

 

  • First, make sure your file formats are correct, and the file sizes are no bigger than 100MB.
  • If they’re too big, try compressing them into a ZIP file.
  • If your files are of the right format and size, try clearing your browser’s cache, or uploading the files using another browser, like Chrome or Firefox or Internet explorer

 

If none of these solutions work, contact our customer support for help.

Q. 44 How many days does it take to choose a winner?

Customers must choose a winner within 8/14 days after their creative contest ends. If they don’t, and they don’t ask for a time extension, the creative contest will be locked, and the customer will need to contact tuDESIGNstore to get it unlocked and declare the winner where the prize money is paid even if the customer does not select a winner.

Q. 45 What is required for a social media design?

In logo and social media pack / social media projects or contests like facebook, twitter, youtube cover, the client will request a design from you. 

Requirements

 

The files expected at handover are:

  • An editable version of the final design (In layers) 
  • All web preview images (JPEG or PNG)
  • A link to purchase any commercial fonts used in the design
  • All files must be in RGB color and has 72dpi resolution

 

Templates downloads

 

All templates are in Photoshop format.

  • Twitter
  • YouTube
  • Google+

 

For more detailed information on social media design, please visit our customer support at tuDESIGNstore

Q. 46 What is required for a business card design?

In Logo & brand identity pack, Logo & business card and Business card contests, the client will request a business card design from you. 

 

Business card requirements

 

The files expected at handover are:

  • An editable version of the final design (AI, PSD, PDF, EPS or INDD) 
  • All web preview images (JPEG or PNG)
  • A link to purchase any commercial fonts used in the design

 

Additional requirements:

  • All files are saved in the CMYK color mode and 300dpi resolution
  • Outline fonts for permanent text (company name, slogan, etc.)
  • Do not outline fonts for editable text (employee name, contact information, etc.)
  • Ensure you've properly worked within the bleed, trim and safe lines

 

Template downloads

  • Photoshop
  • Illustrator
  • InDesign

 

For more detailed information on business card design, please visit our customer support at tuDESIGNstore

 

We’ve created a handy set of editable PDF templates to help designers with the different file sizes:

 

Organization is very important in the handover phase of creative contests. Your final design files should be uploaded in the following formats depending upon the categories:

 

Logo files

  • JPG, PNG
  • Vector PDF
  • Adobe Illustrator

 

Facebook cover files

  • JPG, PNG
  • Adobe Photoshop or Illustrator

 

Twitter header files

  • JPG, PNG
  • Adobe Photoshop or Illustrator

 

YouTube background files

  • JPG, PNG
  • Adobe Photoshop or Illustrator

 

Space planning files

  • DWG
  • PDF
  • SKP
  • 3ds

Q. 47 What do RGB and CMYK mean? When should I use them?

CMYK (Cyan, Magenta, Yellow, Black) color mode is used for print design. This includes logos, business cards, stationary, illustration, packaging and any other designs used for print.

 

RGB (Red, Green, Blue) color mode is for computer-based design. This includes websites, apps, banner ad and any other design created for electronic use.

Q. 48 What are vector and raster images? When should I use them?

Vector images are made up of points, lines, and curves that can be infinitely scaled without any loss in image quality.

 

Vector programs include

.ai Adobe Illustrator
.cdr CorelDRAW - Only 100% vector, NO gradients
.emf Enhanced Metafile
.eps Encapsulated Postscript
.fxg Adobe Flash XML graphics 
.pdf Portable Document Format
.ps Postscript
.swf Macromedia Flash
.svg Scalable Vector Graphics
.wmf Windows Metafile

.dwg Space planning

 

You must use a vector program when designing a logo, and we suggest that you use vector programs for any other print design contest as well.

 

Raster images are made up of a set grid of dots called pixels, where each pixel is assigned a color value. Unlike a vector image, raster images are resolution dependent. When you change the size of a raster image, you shrink or stretch the pixels themselves, which can result in a significant loss of clarity and produce very blurry images.

Raster programs include

JPEG/JFIF

JPEG 2000

Exif

TIFF

GIF

BMP

PNG

PPM, PGM, PBM, and PNM

WebP

HDR raster formats

HEIF

BAT

BPG

 

You can use raster programs when designing a website, app, icon, banner ad, or any other design intended for electronic use.

 

Note: You can use vector programs for any contest on tuDESIGNstore. However, you cannot use raster programs for logo contests 

Q. 49 What is a vectorized file?

A vectorized file is a design technique that uses lines to create a design instead of pixels (dots). Because vectorized designs use this technique, it allows for more flexibility and you can make the design as big or small as you require without losing resolution. A company logo and brand graphics should be created as a vector and saved as a master file, so you can use it with smaller items such as your business card and letterhead, but also on larger surfaces, such as your corporate jet. Vector file types such as EPS, AI and PDF* are excellent for creating graphics that frequently require resizing.

 

If the design is not vectorized, when you scale it larger, it would appear pixelated or fuzzy.

 

When completing the handover process, if you’re not sure if your files are vectorized, feel free to contact our customer support.

Q. 50 Should I send the customer a font file?

No! You should never attach a font file to the handover. It breaches the copyright license of the font to transfer the file between two people.

 

To use the font, you can either include the location where you originally found the font, so that the client can purchase it themselves, or outline your text and provide that.

Q. 51 Why do I need to outline a font?

Most fonts come with legal licenses that restrict them from being shared. You should never upload or share a font file with a customer. Instead, convert any text in any logo design to shapes before you give the logo to the customer.

 

This way, the customer won’t need to have the font installed on their computer to be able to open the file, and your logo design will always look as great as it does on your computer.

 

For designs like business cards and flyers, where the customer will want to be able to edit the text easily in the future, make sure the text is editable in the EPS & PDF files you supply to them. You should provide the customer with the details of the font you used and tell them where they can buy it.

Q. 52 What design files should I deliver to the customer?

At tuDESIGNstore, designers are expected to deliver professional-standard design files. Your customer may require files in addition to tuDESIGNstore’s requirements, so please check their requirements for file formats.

 

Here's a list of our required files for each design category and some downloadable file templates to help you get started! 

 

Logo & Identity Designs (and other vector images)

  • The original, editable file (i.e. AI)
  • A vector EPS file in digital (RGB) format
  • A vector EPS file in print (CMYK) format
  • A web preview file (PNG, JPEG, PDF)

 

Space planning

  • A (DWG) file for editing for editing drawings
  • A preview file (PNG, JPEG, PDF)

 

Download from the organized list of templates below... 

  • tuDESIGNstore BrandGuide-Template.pdf (9 MB)
  • tuDESIGNstore BrandGuide-Template - v2.sketch (9 MB)
  • tuDESIGNstore BrandGuide-Template.idml (10 MB)
  • tuDESIGNstore BrandGuide-Template.indd (20 MB)
  • tuDESIGNstore BrandGuide-Template-CS6.ai (20 MB)
  • tuDESIGNstore BrandGuide-Template-CC.ai (20 MB)

 

Logo & brand identity pack

  • Logo: Place your vector logo files on to the PSD template to create JPG files to submit in logo contests
  • Business card
  • Letterhead
  • Envelope
  • Facebook cover

 

Business & advertising

  • PowerPoint

 

Social media pack

  • Twitter header
  • Youtube background
  • Facebook cover

Q. 53 What is an EPS file?

EPS file criteria 

EPS files are typically used to save artwork, such as logos and drawings, and as a standard means for transferring image data between different operating systems. The files are supported by several different drawing programs and vector graphic editing applications. You can convert EPS files to .PDF, .JPG, .PNG, and .TIFF files in programs such as Illustrator, Photoshop, and CorelDRAW.

 

When EPS files are uploaded to a handover, we use technology to ensure the files meet our criteria. You'll see error messages display in red if your files do not meet our requirements.

  • EPS file must be 100% vector-based (no raster content)
  • EPS files must be in a single-color space
  • All text fields (e.g.: Name, Address, Email, etc.) must be editable
  • Logo fonts should remain outlined

 

Vector EPS files 
EPS files can be easily exported from vector-based editing programs like Adobe Illustrator. We recommend designers use Adobe Illustrator.

 

Color spaces
It's important to provide both RGB (digital) and CMYK (print) versions of your designs. You should also include anything your client asks for specifically.

 

Fonts

EPS files should not contain embedded fonts. Any commercial fonts included in your design should be rasterized, outlined or acquired legally by the client.

  • Layered RGB Photoshop, Sketch or Fireworks PNG files
  • Web preview files (PNG, JPEG) 

 

Business & Advertising designs

  • Editable AI, PSD, PDF, EPS, INDD, PPTX, SWF, or DOCX files
  • Web preview files (PNG, JPEG)
  • If the design is a full-bleed print design, bleed areas must be included

 

Clothing & Merchandise designs

  • Editable AI, PSD, PDF, or EPS files
  • Web preview files (PNG, JPEG)
  • If the design is a full-bleed print design, bleed areas must be included

 

Art & Illustration designs

  • Editable AI, PSD, PDF, or EPS files
  • Web preview files (PNG, JPEG)
  • If the design is a full-bleed print design, bleed areas must be included

 

Packaging & Label designs

  • Editable AI, PSD, PDF, EPS, or INDD files
  • Web preview files (PNG, JPEG)
  • If the design is a full-bleed print design, bleed areas must be included

 

Book & Magazine designs

  • Editable AI, PSD, PDF, EPS, or INDD files
  • Web preview files (PNG, JPEG)

 

Space Designing

  • Editable DWG files
  • Preview files (PDF, PNG, JPEG) 

Q. 54 What file formats should I upload at the time of the handover?

When you’re designing for a print contest it’s important that you use a CMYK color mode with a resolution of at least 300dpi. Note: if you are using a vector program, like Illustrator, you won’t need to worry about the resolution.

 

File formats for CMYK print designs:

  • PDF - Portable Document Format
  • an Adobe Illustrator (.ai), Adobe Photoshop (.psd) or InDesign (.indd) file

 

When you’re designing for any electronic device, use an RGB color mode at 72dpi resolution.

 

File formats for RGB computer-based designs:

  • PNG - Portable Network Graphics
  • JPEG - Joint Photographic Experts Group

 

In addition to these files, you must give the customer editable files. PSD (Photoshop) is a raster-based editable file and is mainly used for web-based designs. AI (Adobe Illustrator) is a vector-based file that must be used for logo designs.

When you're designing a logo, make sure to supply the following file formats in CMYK mode: 

  • Adobe Illustrator (AI) file
  • editable PDF
  • PNG
  • JPG

 

On logo handovers, please additionally include a PNG in RGB mode for web use. If you use CSD (CorelDRAW), you should also provide the customer with an editable PDF or convert your file to AI.

 

Remember: the customer may require additional files (TIFF, GIF, etc.) so check with them and give them the files they request.

Q. 55 What does Logo & brand identity package offer?

The Logo & Brand Identity package allows designers to collaborate with customers on larger branding projects. Logo & brand identity package has a higher value because they involve multiple deliverables which are listed below:

  • logo design
  • business card
  • letterhead 
  • envelope
  • Facebook cover 

 

How the process works:

  • First step: The logo design project must be completed first and submitted to the customer along with copyright transfer of the logo. Do not submit other deliverables in this round.
  • Second Round: The designer can start submitting initial mockups on the additional deliverables.
  • Handover: The designer will refine and submit the final copyrights of other deliverables such as business card, letterhead, envelope and Facebook cover files. 
  • The release of payment to the designer:   Once the handover is complete, the payment is released to the designer's account.

 

The deliverables

We’ve created a handy set of editable PDF templates to help designers with the different file sizes: 

  • Logo
  • Business card
  • Letterhead
  • Envelope

The organization is very important in the handover phase for Logo & brand identity pack contests. Your final design files should be uploaded in all of the following formats:

 

Logo files

  • JPG, PNG
  • Vector PDF
  • Adobe Illustrator

 

Business card files

Editable PDF

Adobe Photoshop, Illustrator or InDesign

 

Letterhead files

Editable PDF

Adobe Photoshop, Illustrator or InDesign

 

Envelope files

  • Editable PDF
  • Adobe Photoshop, Illustrator or InDesign

 

Resources

  • tuDESIGNstore-bip-templates.zip (10 MB)

 

Rebrand Yourself: A quick guide to tuDESIGNstore designer profile

We have been working hard on the designer profile so that it is not only going to be a place to display your work but also your main online presence to market your brand in a better way to potent

 

Your profile

Your designer profile is very important when it comes to making an impression on a customer. If your profile is attractive, it will automatically interest the customer and in turn, benefit you. You can add a link to your profile from your blog, or from your social media profiles. This effort is aimed towards converting your visitors into customers.

Treat your designer profile as a tool that can help you land a serious job.

 

 Avatar

 

The avatar is one of the defining parts of your profile. Not only is it an identifying feature that helps your customer establish an impression of you, but it puts a face to all those great designs you do!

 

We recommend uploading a square picture to the size of 500 x 500 pixels. It will then be displayed in a circular frame to go with the new look of the profile.

 

Q. 56 Is my information safe and secure?

Most certainly, here at tuDESIGNstore we make it a priority to protect our community’s privacy. All information we collect and share is strictly in accordance with our Privacy Policy.

Q. 57 What documents do I need to upload to verify my account?

You do not need to upload any documents.

To verify your account, You need to verify your Email, Mobile and Paypal account.

Paypal account is required for tuDESIGNstore to make payments to the designers

Q. 58 Why are some of my winning designs missing?

Winning designs are automatically posted to your public designer profile once you’ve been declared the contest’s winner.

 

If a winning design you made isn’t visible in your profile, it’s because the creative contest you won was private. These designs can’t be displayed because the creative contest holder has chosen to keep the details of their contest a confidential.

 

Q. 59 What cool features does my designer profile have?

Presentation is key to any professional activity and if there's one place to make yourself shine, it's on your profile page. We'll walk you through all the features and offer tips on how to present yourself in the most professional manner possible.


Customize your profile cover

  • Your cover photo (1920x300 or wider): Be sure to keep your name and related information legible. Also keep the colors and visual co mplexity of your avatar balanced.
  • Your avatar (120x120): Here's your chance to showcase your professional logo or a high-quality photo of yourself. 

 

Your portfolio

You can add designs from contests you've entered (excluding private contests) and designs approved by clients in 1-to-1 Projects to your portfolio page. Be sure to showcase your full range of skills and talent.

Pricing your own designs

Selling your own designs

 

Expanded view for your individual designs

When you add a design to your portfolio, you'll be prompted to provide a host of information, be sure to fill in all the necessary details so your designs will be easily searchable! Features include: 

  • title that names your design
  • description for you to explain your concept
  • A place for other community members to leave comments
  • The ability to crop a visually appealing thumbnail
  • The ability to tag your design (i.e. style, color, etc.)

 

Category filter

Clients can now browse your work by category! It appears on the top left after you've added designs from two categories or more. 


 

Designers ‘About’ page

The About page includes:

  • Your bio: It covers your academic and professional skills, your interests and likes, your work style and more.  What's your training? What are your interests? Availability? Who are you? This is the place to tell people more about yourself.  
  • Top skills: This section will be automatically populated based on your contest history. If you are selected as a finalist or win a contest, that contest's category will appear here.

 

Your statistics

This is a great way to show off your success to clients. It shows:

  • Creative Contests: Shows creative contests you've won so far
  • Runner up: Shows creative contests you've been a finalist in.
  • 1 to 1 projects: Number of projects you've had with customers.
  • Repeat customers: Number of customers you've worked with more than once! 

 

Testimonials

After you've won a contest, we prompt customers to leave testimonials. Being a professional designer is not just about creating amazing work, it's also about providing great customer support.

 

Resources: 

  • Introduction to your profile page
  • The do's and don'ts of a great design portfolio
  • 4 ways to get your portfolio noticed by clients

Q. 60 What is a payout and how do I request one?

In order to exchange your credits for cash, you need to request a payout.

 

Under My Account, go to your Earnings page and click Request a Payout. The minimum you can request is US$25 / INR 1500. Check your balance, enter the amount you’d like to request, then select a payment method.

 

Before you send your request, take a moment to check any fees that may be applied. On your Earnings page you will see a summary of your earnings (in INR / USD), as well as pending payout requests.

 

If you have 25 or more (cleared) USD credits, you can request a payout here. One credit point is equivalent to one US dollar. If you are in India, one credit point is one Indian Rupee. And, if you have cleared 1500 INR credits, you can request a payout here.

Q. 61 When should I report a design?

1. A designer submitted an existing logo as their design

 

2. A designer submitted a stock image or elements of a stock image as their design

 

3. Another designer copied my original implementation

In this scenario the designs share an obvious concept, but the designs look too similar much alike or a copy of the other. A client does not want two versions of the same design from different designers. These designs, for a scientific research company, use a fish and a flask which are both fair concepts to develop.

However, the second entry does not add anything original, it is just another version of the same design:

 

4. Another designer copied my original concept

There is a supermarket logo contest where a designer submits a design which includes a flag this entry receives a high rating. The other designers can not submit entries that also contain a flag because it is an original concept that can only be developed by the designer that introduced it.

Q. 62 How should I report a design?

First, ask yourself the following questions:

  • Is my design based on a common or obvious concept?
  • What is the likelihood that someone else would have created a similar design on their own?

 

If you still think it is a violation, then follow these steps to submit a report:

  • Identify the type of violation, use of stock, already existing logo, etc...
  • Find any other designs from the same designer and/or contest that you feel violate the rules in the same way
  • On the dispute page, explain what type of violation it is
  • Take the screen shots and email us on support@tudesignstore.com
  • Include evidence - provide specific links and observations

Following this guide will help you decide if you should really report a design and help you understand our decision-making process. We evaluate every situation on a case to by case basis and there are bound to be some cases that fall outside of these areas.

 

Stock Image Declaration

How to declare stock images

Stock images are allowed in some contests if they’re properly declared. Stock images are not allowed in some categories, please check the end of the article for a full list of categories where stock use is permitted. When using stock, be sure to follow the rules in our stock image and clip art policy.

You declare stock images on tuDESIGNstore when you’re submitting your design:

1. Check the box that says "This design contains elements that are not my own

2. Copy the full link to the direct stock image you’re going to use in your design. A link to the home page of the stock site is not sufficient and you may risk having your design removed for breaching the stock image and clip art policy.

3. When submitting your design, make sure you’re ticking the right boxes and including direct links to all stock images used in your design.

If your image is under a Creative Commons license, you may declare it as free, otherwise all other stock should be marked as “must purchase”.  Stock images that require attribution and those that the designer has purchased themselves should be declared as “must purchase”. Purchasing a stock image does not allow you to share the image with multiple clients and continue to use it elsewhere. The client must purchase their own license for the stock image.

Important information

  • Multiple instances of improperly declared stock images imagery may result in your account being put on hold and evaluated by the tuDESIGNstore team.
  • Images pulled from a search engine are not necessarily stock images. Be sure you’re getting work from trusted sites. See these posts about where to get usable images from (see below).
  • If you do not declare the image properly, your entry is subject to removal regardless of which stage the contest is in. 

Contest categories where stock is allowed

  • Book & magazine
  • Brand guide
  • Brochure
  • Business card
  • Car, truck or van wrap
  • Clothing & merchandise
  • Email
  • Infographic
  • Menu
  • Packaging & label
  • Postcard, flyer or print
  • Poster
  • PowerPoint template
  • Signage
  • Stationery
  • Web & app design
  • The “other design” category also allows stock

 

Stock imagery is strictly not allowed to be used in logo, illustration or button/icon contests.

Q. 63 How do I report a copied or stock design?

Our community is not self-policing. We rely on you to alert us when members of the community violate our Designer Code of Conduct.

See screenshot

 

If you come across a design which you believe violates our Concept Originality Policy or Stock Image and Clip Art Policy, we encourage you to report it.

 

See screenshot

 

Here's how you can report a violation:

1.  Click the design that you want to report to bring you to the large version

 

Once you file a report, the reported designer has 24 hours to respond to the dispute. If they challenge the report or do not answer, it will be escalated to our Designer Support team for review.

 

During the review time, please refrain from contacting the client or our staff about the design you have reported. Rest assured our team will review the report and you will receive a notification as soon as we have reviewed the report. Your name will not be disclosed at any point of time and it will stay confidential.

Q. 64 I've reported a design. Now what?

After you send us the email report, we contact the designer you reported. We give them 24 hours to review the design and decide whether they want to withdraw their work or challenge the report.

 

During this time, please refrain from contacting the client or our staff further. 

 

If the designer chooses to challenge the report, or doesn’t respond to the report, the tuDESIGNstore Designer Support team will investigate, make a final decision and take appropriate action if a violation has been found. We'll email both yourself and the reported designer once a decision has been made. 

Q. 65 I've been reported. What can I do?

If you are reported for copying a design, review our Designer Code of Conduct, Stock Image and Clip Art Policy and Concept Originality Policy.

 

Now, you have two options: you can either withdraw your design or challenge the report.

 

Challenge:

If you do not believe that your design is a violation of our rules, you should challenge the report. To challenge a report, provide a brief explanation of why you do not believe your design is a copy. We will review your challenge and decide to allow or remove the design. 

 

If your design is found to be a violation of our rules we will remove the design. You may be warned, suspended, or banned depending on your dispute history.

 

Withdraw:

If the report is accurate, because you either made a mistake or you didn’t understand the rules — use the Withdraw design button to remove your design from the contest. Also withdraw other related designs from the contest.
 

Any indication of dishonesty (withdrawing a violating design and re-submitting it, failing to withdraw all other related entries, or routinely withdrawing copyright infringing entries in the hopes of avoiding consequences) is grounds for suspension or ban from the site.

Q. 66 Will I get banned for challenging a design?

No. You will get banned or suspended if your design is in violation of our rules or you have a record of breaking our rules. Challenging a design does not ban you from participating in a design contest.
 

Q. 67 When and how do I report a designer?

Reporting a designer

 

How the tuDESIGNstore report system works

We try to resolve disagreements in an unbiased manner, to protect the interests of our designers and customers.

 

The following guide explains when and how to use the report system.

 

While tuDESIGNstore is open to all, there are some people who are trouble mongers. Since we’re dedicated to making sure our community is a great place to spend time with, we reserve the right to refuse them service.

 
If you see behavior you think should be brought to our attention, please let us know. Such behavior includes, but isn’t limited to:
• racist, sexist, or otherwise offensive language
• advertising or spam
• designers or creative contest holders completing deals outside of tuDESIGNstore
• users having multiple accounts with tuDESIGNstore
• defamation.
 
 
Remember: starting arguments and making negative public comments about other users in the contest’s comment area damages everyone’s reputations. It also makes contest holders nervous, greatly increasing the likelihood that they’ll demand a refund for the contest. 

Q. 68 Will I get banned for being reported?

Our designer support team makes disciplinary decisions on a case to case basis.

Q. 69 Will my account be safe if I withdraw my reported designs?

No. Withdrawing a design does not guarantee you will avoid penalty for breaking our rules. We investigate designers who repeatedly withdraw their designs when reported and put their accounts on hold if they are repeatedly breaking our rules.

Q. 70 How do I report unprofessional behavior?

There are some people who can be termed as trouble mongers. We reserve the right to refuse them service, since we’re dedicated to keeping our community a great place to spend your time on your passion and /interests.

 

If you see behavior you think should be brought to our attention, please contact us. Such behavior includes, but is not limited to the following:

  • racist, anti-sematic, seductive, sexist, or otherwise offensive language
  • advertising or spam
  • completing deals outside of tuDESIGNstore
  • duplicate accounts
  • defamation.

 

Please note: starting arguments in the design project/creative contest’s comment area damages everyone’s reputations. It also makes contest holders nervous, greatly increasing the likelihood that they’ll demand a refund for the contest.

Q. 71 What information should I include when I report a design?

When you’re reporting a design, give us a brief explanation of why the design is a copy, and include a working link to the original image.

Q. 72 When and how do I report a designer?

While tuDESIGNstore is open to all, there are some people who are trouble mongers. Since we’re dedicated to making sure our community is a great place to spend time with, we reserve the right to refuse them service.

 

If you see behavior you think should be brought to our attention, please let us know. Such behavior includes, but isn’t limited to:

  • racist, sexist, or otherwise offensive language
  • advertising or spam
  • designers or creative contest holders completing deals outside of tuDESIGNstore
  • users having multiple accounts with tuDESIGNstore
  • defamation.

 

Remember: starting arguments and making negative public comments about other users in the contest’s comment area damages everyone’s reputations. It also makes contest holders nervous, greatly increasing the likelihood that they’ll demand a refund for the contest. 

Q. 73 When can I work with the customer on 1 to 1 basis?

You can work with the customer on 1 to 1 basis on the following occasions:

  • customers that have awarded you as the winner or a finalist in their creative design contest
  • customers who purchased a Readymade design from you (from your portfolio).

Q. 74 How do I transfer files for my winning entries?

You need to use the ready template provided by tuDESIGNstore for transfer purposes. You can attach design previews (e.g. .jpg and .png) to the message; crop and rotate the images for correctness. Give a caption so that the customer easily understands your concept and design.  

 

Or you can upload files directly from the files tab.

 

To transfer finished files to the client simply select "Mark as a final design" from the drop down on the file.

 

You can transfer these kinds of files:

  • .eps
  • .psd
  • .ai
  • .dwg
  • .zip

plus many other file types

Q. 1 When is the stock art purchased? And who pays for it?

Typically, when a creative contest is launched the designer needs to purchase images or stock art as it commonly known, from the net. This cost is billed to the customer. In this way the images used become the owner’s property and they own the right to use it.

 

The designer needs to make a statement that licensed content from the net has been used. This is mandatory for the designer. It is at this point that the designer can state whether the images or stock used is licensed version or it is an original product of the designer.   

 

If a designer uses stock art in a design, the designer will:

 

Make a statement stating that stock images have been used. This is called Licensed Content Declaration. This will be seen in the design. Ensure they use watermarked versions in their design entries.

 

(A graphic showing a water mark on the images as shown above to be placed here. This is an example)

 

When the customer selects the winner in the creative contest, they should purchase the stock art and give it to the designer. The designer will then complete the job.

If the customer does not wish to use any stock art in their design, they must state it in the design brief. The designer will then know how to approach the project from the start. 

 

(Example shown above. Please use another image)

 

Note: If you like the designs shown and they have stock art, it is advisable to permit the designer to use them. You should allow for expenses to purchase the stock art. This may be mentioned in the design brief. 

 

Q. 2 How does a creative contest work? How long does it take?

A creative contest usually lasts for 8 days. (qualifying round 5 days). You can choose a winner anytime and end the creative contest. Typically, there are two stages to a creative contest: (This does not apply for Web and app, animation and space design categories) Stage 1(Qualifying round) This lasts for about 5 days. Here the customer provides the designer with his feedback to the designs submitted. You may give your suggestions regarding likes and dislikes. Here the designers will showcase their skills. You can check how quickly they respond to your feedback. You can shortlist up to 5 designers. Or you can select a winner at this stage as well.  Insert a time line picture with this.

 

Stage 2 (Final round) It consists of 3 days. Here you will work with the 5 shortlisted designers/finalists. This will be a chance for them to revise their designs based on your inputs. You can select the winning design at the end of this stage.  

(Note: A customer can declare only 1 winner. The prize money is split between the shortlisted designers as well as the winner. The contest is over at this stage.

 

Stage 3 (Handover stage) This is a 5-day period. Here you will interact with winner for handing over the rights of the design to you.  Please note that all our creative contests are guaranteed which means you cannot withdraw from the creative contest and you will not get a refund. And, you have committed to pay the prize money to the designer

 

How does a creative contest work for Web Design, WordPress Theme Design, and Mobile App Design, Animation and Space Design?    The only difference is the time period. The first and second stages last for 7 days each. The creative contest ends after 13 days. Our team at the customer support can assist the customers as and when required.

Q. 3 What is the Qualifying round?

The first stage of the creative contest is the Qualifying round. It lasts for 5 days.

 

This does not apply for Web Design, WordPress Theme Design, and Mobile App Design, Animation and Space Design, all of which last for 7 days in the first stage. All designers can take part in a creative contest at this stage. The creative contest will appear on the bulletin board (screen shot of the bulletin board) of the portal. As a customer please check your account regularly. You can then post your feedback for the designers to see and modify their designs. At the end of the Qualifying round you will shortlist designs and then proceed to the final round (stage 2).

Q. 4 What is a guaranteed creative contest?

By default, all creative contests on tuDESIGNstore are GUARANTEED.

 

A guaranteed creative contest is one where the creative contest holder has selected to guarantee the prize to the participating designers. He thereby has forfeited any refund. 

 

Q. 5 What is the Final round?

The Final round is the second/last stage in the creative contest. This stage begins with selection of 5 favourite designers who are the finalists in your creative contest.

 

The final round would typically last for 3 days where you work together with these finalists to create a winning design.

Q. 6 Can I reduce the duration of my creative contest?

Yes, you can. If you’ve settled a winning design before the creative contest is finished, you can end your creative contest at any time by declaring a winner.

Q. 7 Is there a limit on the designs that can be submitted to a creative contest?

No, there is no limit. 

Q. 8 Can I invite designers I've worked with before to my creative contest?

Yes, you can invite designers that you’ve already worked with. Follow the instructions below:
Write stepwise instructions (screenshot). 

 

You can also invite any designer you wish to join your creative contest. Follow the instructions below
Write stepwise instructions (screenshot). 

Q. 9 What's WordPress?

WordPress is one of the most popular blog publishing and content management systems. A WordPress “theme” defines the layout and presentation of a website that is published using WordPress. You can have a WordPress theme designed in a WordPress theme design contest.

 

This however, does not include the creation of the design into a coded, working WordPress site.

 

Q. 10 Can I get my site coded on tuDESIGNstore?

Yes.

Q. 11 Will I know the current local time of a designer on tuDESIGNstore?

Yes. You can see the designer's local time by going to the designer option.  Refer to the screenshots.

 

1. submission time of design      

2. designer profile

Q. 12 Can I make my public creative contest private?

Yes, you can.

Q. 13 How do I run a successful creative contest?

When you start a creative contest, you would naturally want to make it a huge success. The more designers participating in your contest would yield more options to choose from. If you have already run a creative contest with tuDESIGNstore, you would like to invite the designers whose work you have liked in the past. You can also browse through the work of our talented designers in our designers' database and invite any designer of your choice to participate in your creative contest. It would also help to interact with your designers during the creative contest.

 

Please note all creative contests on tuDESIGNstore are GUARANTEED.

 

Q. 14 How do I award a winner in a creative contest?

To award a winner in your creative contest, you can follow the steps shown below: Write stepwise instructions screen shot. 

Q. 15 Can I ask for changes after I declare a winner?

You need to ask for the changes before the winning design is selected.

 

But Yes, you can ask the designer directly to make changes for you before the design hand over stage, but it is up to the design whether to proceed or not after finalization of the design on declaring as the winner. 

 

(Show screen shot)

Q. 16 Customer Guidelines

1. Respect the community: Be polite and professional when communicating with the designers and tuDESIGNstore staff.

 

2. Be clear: To help serve you better please be as clear as possible in describing your project.

 

3. Provide regular feedback: Feedback is the key to getting a great result! You don’t have to comment on every design but remember: designers won’t know how you feel unless you tell them.

 

4. One design task per contest: We know it’s tempting to try to run a single contest for your logo, website and business cards, but this is not allowed on tuDESIGNstore. Contests like that are impossible to manage. If you want, you can work with the winning designer from your first contest directly for additional design tasks in a 1-1 Project, or simply start more contests for the extra work.

 

5. Keep it clean: Please do not post a contest that contains objectionable subject matter, nothing obscene, pornographic or offensive is allowed here.

 

6. Respect copyright: Do not ask one designer to copy the work of another designer. Please remember, you only own the designs that you pay for.

 

7. Be honest: Run a fair competition. Don’t misrepresent yourself, create multiple accounts, or attempt to defraud tuDESIGNstore or the design community.

 

Guidelines updated June 2018

Q. 17 What does Design Handover mean and how does it work?

Design Handover stage when you and the winning designer sign the design transfer agreement and the designer transfers the finished design file to you along with the copyright of the same.  

 

You and the designer will have 5 days to confirm the files the designer uploads are correct. You can also use this time to work through any revisions you might need before they receive the prize money. 

 

This period will be 10 days for the following contest types: Logo & hosted website, Logo & brand identity pack, Logo & mixed package offers.

Q. 18 How does the designer provide me with files and copyright?

Immediately after you click to award the winning design, your designer is notified. They will either message you with any questions, or upload files for you to review.

 

Note: The designer uploading files to the Design Handover initiates the 5 day timer.

Q. 19 How do I review the files the designer sends me?

Each time your designer uploads a file for you to review in the Design Handover, you will be notified via email.

 

To review the files, you can click to preview or click to download them directly to your computer. (Note: downloading them does not release the payment to the winning designer.) This is done directly from the handover page as seen below:

Q. 20 Approving the files & Signing the Design Transfer Agreement

Note: Everything will automatically be approved if the *5-day timer runs out. See the instructions below to properly accept everything the designer has provided: 

 

Sign the Design Transfer Agreement

(Show screen shot) showing the Design Transfer Agreement

 

If you want to approve the files before the timer runs out you can do this by clicking 'Approve files and Release Payment' at the bottom of the page. Otherwise, as mentioned above, this automatically happens when the *5 day timer runs out.

 

Some designs can take a little longer than *5 days to complete. If you need time longer than expected, please contact Customer Support to request more time before the prize money is released.

Q. 21 What type of files will my final designs be in?

Designers will provide specific file types based on the type of design contest you're running which will determine the end result of the file. This is because file types vary depending on whether your design will be used digitally, printed or both.

 

To help better understand what you'll need from the designer, and what the designer will deliver, see our breakdown below. 

 

1.  Logo Design Contests 

You should ask for a vectorized logo design file in either of the two file formats listed below:

** NOTE: you may need to download a special program to view these files:
 

• PDF file 

- this is a universal file format that can be used with any professional image editing software 

 

• Adobe Illustrator (.ai) file 

 

• You may also want to ask the designer to provide a JPEG, GIF, or PNG file

-  These 3 file types are smaller in size, which allow for easy sharing via email etc.

-  These 3 file types are also viewable using any image viewing software that typically comes with your computer 

 

2. Print Design Contests 

It's always a good idea to ask your printer what file formats they'll need. But typically, you'll want to ask the designer for a 300 dpi (dots per inch) CMYK image in: 

  • PDF file (which is a universal file format that can be used with any image editing software)
  • Adobe Illustrator (.ai) file, Adobe Photoshop (.psd) or Adobe InDesign (.indd) files

 

3. Fonts / Font Files 

Don't ask the designer to provide any of the files for the font they used in your designs, because font licenses are usually non-transferrable.

  • You do want to ask the designer for the name of the font so that you can buy the font and appropriate license that goes with it. 
  • Buying the font license should allow you to use it for most any of your marketing needs. 

 

4. Custom Website Design & WordPress Design Contests 

You should ask for a layered Photoshop PSD file. 

** PSD files are only required for custom website designs that will then be coded by a web developer

 

5.  Space Planning (Interior Design)

Your designer should provide files in the .dwg format.

You should ask for a layered Photoshop PSD file. 

 

** PSD files are only required for custom website designs that will then be coded by a web developer. 

 

Q. 1 What is space planning?

A plan is a 2-D drawing viewed from the top. (A bird’s eye view)

Draw the shape of your room. Give the length of each wall. Mark the positions of the doors and windows. Follow the drawing shown here and make a note of all the dimensions required. We will also need to know the following details:

Height of the room, Height below the beam, Height of the door, Column projections if any, Window height, Window height from the floor.

 

Show screenshot

 

Please upload photographs of the room/space from various angles that you want designed.

 

Tip: Ask your builder/developer/contractor to give you the set of working drawings of your house. All these details will be mentioned

Q. 2 How do I begin my space design project?

Please upload photographs of the room/space from various angles that you want designed. This will help us understand how the room looks. If there are images of some interiors that you liked, do upload them as well. If you want to keep some existing furniture in the rooms, please send us the images and dimensions of those as well.

Show screenshot

Q. 3 How long does a design project take?

Typically, a design project would take anywhere between 14-21 days.

Q. 4 What is a shopping list?

(Disclaimer regarding the images shown)

The designer will list out all the items that you need to do in the interior. This will be a combination of custom designed furniture, bought out furniture and accessories. The custom designed furniture will have to be designed. The bought outs can be purchased from a local retail shop or an online store. This will include the following:

  • Individual furniture items (chairs, sofas, dining table, beds, dressing table, etc.)
  • Light fixtures
  • Wall paper/wall finish/picture frames
  • Ceiling
  • Paint shades
  • Floor tiles

Q. 5 Do you have a Refund Policy?

Yes. Refund Policy (link)

Q. 6 If I pay for a plan/package now, can I use at a later date?

Yes, you can, but within a period of 3 months. This is because we will be launching design schemes periodically. These come with a specific time period. You can definitely purchase a plan / package now and wait to get your design on as your project does not expire.

Once you are ready to start your project, just log back in to finish setting up your project so you can launch your project and begin working with a designer.

Q. 7 Do you do designs for renovation projects?

Yes, we do. Please follow the same procedure that is mentioned in the questionnaire of each category. You will need to select a plan and make the payment. The questionnaire will guide you how to give us details of your space.

Q. 8 Can I get some additional time with the designer?

Yes. You may send a request at support@tudesignstore.com

Q. 9 My living, dining and kitchen areas form one large space. What plan do I use?

tuDESIGNstore has plans / packages per room. If you want all three areas designed you will have to take three separate plans or a suitable package, if available.

Q. 10 Does tuDESIGNstore give designs for places outside India?

We are an online design portal. The world is our marketplace. A customer /designer can be present in any part of the globe. Our platform helps you connect with professional designers from across the world. Our video on 'See how it works' will explain the concept.

Q. 11 Can I use my existing furniture?

Yes, you can. We’ll work with any existing furniture you have.

Q. 12 Does tuDESIGNstore design commercial spaces?

Yes, we do. You can fill in our form to get a quotation from us. Based on your requirements we can give you an estimate for the design. Once this is paid, you will receive design options for your commercial space.

(show screenshot)