Our refund policy
1.1 Design Project / Creative Contest refunds – Customer is eligible for and can request a full refund of its Design Project Budget (excluding any Project/Contest Posting Fees and Upgrade Fees paid to tuDESIGNstore and excluding the applicable transaction fee(s)) in respect of a Design Project if:
(a) the customer requests a refund in writing using the procedure on the tuDESIGNstore Site ("Refund Request");
(b) the customer has not selected a Winning Design from the designs submitted (if any) in response to a Customer’s Brief;
(c) the Design Project is not a Guaranteed contest; and
(d) the Refund Request is made within 60 days of launching the relevant Project.
1.2 Project Posting Fees - Customer is eligible for and can request a full refund of its Design Project Fees and Upgrade Fees (excluding the applicable transaction fee(s)) in respect of a Project if:
(a) no Submissions are made by any Designers prior to the Deadline for Design Project / Creative Contest Submissions;
(b) none of the Submissions provided by Designer(s) meet the Concrete Requirements outlined in Customer’s Brief; or
(c) none of the Submissions provided by Designer(s) meets tuDESIGNstore’s Minimum Design Standards.
1.3 Exceptions - Notwithstanding the terms above, Customer is not eligible for and will not receive any refund where:
(a) the design services are ‘Bids’ and from off-the-shelf ‘Designer Portfolio’; or
(b) the Creative Contest is Guaranteed and therefore ineligible for a refund; or
(c) Customer has already requested revisions on the submissions for the Design Project and therefore ineligible for a refund.